Frequently asked questions from Whitewolf Jewellery
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Beauty, Style, Quality & Value

Beauiful jewellery designs from whiewolf jewellery


"thank you so much for your help and advice. I was worried about finding the right size for my wedding ring as I'd never bought anything like it online before. I'm so pleased with my beautiful ring...." 
Clara P.

Whitewolf Jewellery Secure Shopping Guarantee

Whitewolf Information


Ring Size Information
 

Important information on UK & US ring sizing, how to properly measure your ring finger and ensure a perfect fit for your beautiful quality titanium ring.

Jewellery Information
 
A selection of varied, interesting articles and useful information on jewellery topics, how to care for your jewellery, precious metal care, men's titanium ring information, gemstone facts and more..

         Adornment Love Jewellery Blog
 
ADORNMENT LOVE
 
Comment, news and features on all things jewellery-related. Visit our blog.

Secure Payment


We accept payment via all major credit cards through secure Paypal payments. You do not have to be a Paypal account holder to shop with us. We also accept payment via £sterling Cheque/ Money Order.

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FREE DELIVERY Over £49.99!


We offer a choice of Royal Mail & courier delivery options for all UK and International orders.Items are prepared and dispatched with high quality jewellery boxes and protective inner wrapping with unmarked outer postage covers, to ensre your selection arrives with you in perfect condition.
Free delivery for orders over £49.99
Free standard 1st class recorded
delivery on all orders over £49.99.

 
Our comprehensive Return & Refund Policy ensures you complete peace of mind. Please view our policy terms and conditions.
 

Frequently Asked Questions

 
Q   It is safe to use my credit card to make a purchase with you?
A    Absolutely. All credit/debit card transactions are handled through our secure 128bit secure server payment gateway via Paypal Websites Payments Pro. We do not have access to or hold any records of your card details.

 
Q   How long will it take to receive my purchase?
A   We aim to dispatch all orders within 48hrs of order confirmation. However some orders may have delayed dispatch times due to circumstances beyond our control. You will receive an estimated dispatch time email and a dispatch confirmation email and be kept fully informed ot your order process.

 
Q   Can I specify next day delivery?
A   Certainly. We offer a range of extra delivery services. Please contact us with specific requirements.

 
Q   I do not live in the UK, can I still buy from your site?
A    Sure, no problem. We deliver worldwide.

 
Q   How much to you charge for International delivery?
A    Please contact us for a specific quote.

 
Q   Do you have a 'real' shop I can visit?
A    No. We retail through our online sites only. This allows us to keep costs to a minimum which in turn gives us the ability to offer such great value prices.

 
Q   Do your Swarovski products come with Swarovski branded boxes and certificates?
A    No. Our custom made bespoke products feature authentic Swarovski crystal components and solid precious metal fittings. We do not stock Swarovski crystal factory produced ready made lines.

 
Q   Do you offer discounts for multiple purchases?
A    Yes. Please contact us with your requirements.

 
Q   Can you offer a matching package for my bridesmaids?
A    Yes. Please contact us with your specific requirements.

 
Q   Do you have an exchange/returns policy?
A   Yes. We offer a no-quibble exchange/ refund/return policy. Please note: our exchange/returns policy does not apply to our bespoke made-to-order items, such as our titanium and zirconium rings. These items are custom made to your specific requirements and cannot be resold buy us, we therefore cannot accept returns on bespoke items.

 
Q   What's your min order quantity?
A    One item ;-)

 
Q   Where are you based?
A   We're based in Bournemouth, Dorset. UK.

Q.  What's the story behind the Whitewolf Name - Why 'Whitewolf'?
A.  Guesses on a postcard please - there's a prize for the best guess ;-)