Free Delivery: All UK and International orders with a value of £50.00GBP or over, are delivered free of charge. Our postage & packaging charges are calculated solely on the cost of postage delivery and packaging materials we do not factor any profit element into these charges.Our standard UK delivery postage & packing charge is £2.00. 1 Postage fee covers up to 3 standard weight items. Further items are then charged @ + £0.50/ extra item. Our standard international delivery postage & packing charge is £4.00. 1 Postage fee covers up to 3 standard weight items. Further items are then charged @ + £0.50/extra item.
All UK orders are dispatched via Royal Mail first class. Recorded, signed for and next day services are available at cost price. Please contact us when making payment.
48 hours Dispatch: We aim to dispatch within 48hrs of confirmation of your order.
We'll supply you with a dispatch date email upon dispatch.'Dispatch' means your order has been picked, checked and packaged for shipping and will be placed on the next available delivery.
Delivery time: Orders using our standard Royal Mail first class service, should arrive within 24hrs (working day) of dispatch. However, the Royal Mail does not guarantee this, so please allow at least 2 working days after dispatch for delivery.
Lost or Damaged Items:
In the unlikely event of loss or damage in transit, we'll contact the Royal Mail and file a lost/damage claim, we therefore ask you to complete and return a lost item form to enable a timely resolution of the claim. We'll do all that we can to ensure you receive your goods in perfect and timely condition. All orders are securely and carefully packaged with high quality defensive pakaging materials.
Royal Mail, do not class items sent via 'First Class' as lost, until 15 days after dispacth. However, please contact us if you've not received your order within 7 working days UK orders, 9 working days International orders.
Items of High Value:
For items of higher value (+£100) we recommend 'Special Delivery Next Day', which specifically covers loss of valuables/jewellery items.
We offer three options of Special Delivery Next Day service:
1. Special Delivery Next Day with £500.00 compensation cover.
2. Special Delivery Next Day with £1000.00 compensation cover.
3. Special Delivery Next Day with £2500.00 compensation cover.
We offer Royal Mail 'Special Delivery Next Day' @ cost + standard P+P.
Please ask if you would like a quote for your specific order sales@whitewolfjewellery.com
Addition Insurance:
Additional insurance cover can be purchased with this service up to £10,000 of cover.
For Worldwide Delivery:
We don't believe our valued international customers should be subject to excessive postage/shipping charges. We strive to keep all international shipping/postage/handling fees to a minimum. International charges, are calculated on the same cost only basis as UK postage fees.
Royal Mail Airsure® service:
Important Note: The Royal Mail do not offer insurance cover for the loss/damage of Jewellery/valuables with their standard First class Airmail service. Consequently, in order to offer our customers the best service and cover at a cost efficient price, we offer Royal Mail First class Airmail with the addition of the Airsure® extra service.
Airsure® includes:
1. Items leave the UK on the earliest possible flight.
2. Items are electronically tracked.
3. Compensation cover to include Jewellery items.
We charge cost + our standard International p+p charge for this service.
If you would like a shipping fee quote on a particular order, please ask: sales@whitewolfjewellery.com
